The way we interact with clients is changing. Our obsession with messengers and social networks has made people less willing to communicate on the phone or in person, especially with businesses. We started spending much more time on the Internet. Do you have a question? Google it. Need to buy something? Hello, Internet. Bills to pay? Why stand in line at the bank – long live online-banking! It seems that almost everything can be done online, which really saves you a lot of time.
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Few people who use Skype for Business actually make use of 100% its functionality. There are just so many interesting features that it’s not always easy to get to all of them.
Today we will close this gap by demonstrating some cool features that can be used in Skype for Business calls and meetings.
Skype made a big splash in the communications field when it was released in 2003. The name “Skype” is short for «Sky peer-to-peer», which corresponded with the technology used. Peer-to-peer (abbreviated P2P) implied a direct connection between users.
As part of a monthly Microsoft Office update Lync turned into Skype for Business in April 2015. It combined the functionality, informational security and manageability of Lync with the Skype interface, as well as expanded functionality.
Let’s see what changed?
Last time we described the first wave of messengers, which boomed in the late 90s – early 00s. The first generation of messengers is out of date, whilst the second still can be seen in almost every smartphone. The second wave of messengers began with the vast increase in smartphone users when the iPhone and Android appeared on the market in 2007 and 2008 respectively. The ‘Application’ became the new fundamental concept, which led to a complete overhaul and rethinking of the messenger concept.
Perhaps WhatsApp (at first based on XMPP protocol, and then evolved) is the most famous and most common messenger for smartphones. Other players of the second generation are: WeChat, LINE, Google Hangouts, Viber, KakaoTalk, Telegram, ChatON, Hike, Kik, and Facebook Messenger (which is still competing with WhatsApp even after Facebook purchased it).