Waiting time report
Shows how long operator response takes
Agent groups presence state
Indicates whether you have to recruit some new staff to increase your contact-center efficiency
Inquiries
All information about all inquiries from customers easily accessible now
Missed calls
You didn’t catch it but you won’t miss it
Heat map
Feature to evaluate operators
Timeline
Use the personal operator timeline to check activity
Dashboard
Intuitive and demonstrative dashboard provides an instrument to manage hotline load